CRYOSTAR SURVEYS
CRYOSTAR CUSTOMERS SATISFACTION SURVEY
Site Intervention
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1. Service Engineers Qualification
Did you find Cryostar's service engineers...
Very skilled
Able to address major technical issues
Requires technical support from back office
Skills not adapted to the requested work
2. Service Engineers Mobilization
When called out, were service engineers...
Very reactive and Service Engineers dispatched on time
Very reactive but service engineer arrival delayed/later than requested
Very Difficult to get a service Engineer from Cryostar at site
No acceptable compromise found
3. Site Problems solving
When there was an on-site problem, did the engineer offer...
Methodical and prompt resolution
Prompt resolution but no troubleshooting process
Difficult resolution even with adapted troubleshooting process
No resolution and no method
4. HSE Management on site
Do you think Cryostar Service Engineers...
Strong conscious behavior
Followed the system/plan in place at site
Unacceptable behavior
5. Compared to the other manufacturers on the market
Cryostar Site Service is...
Excellent
Good
Average
Poor
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CRYOSTAR SURVEYS
CRYOSTAR SURVEYS